Privacy Policy
Last Updated: September 12, 2026
Startek is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, store, use, and disclose information. It applies to our mobile application (the "App"), our website startek.world (the "Website"), and our corporate activities, collectively our services (the "Services").
This Policy is part of our Terms of Service. If you do not agree with it, please do not use the Services.
What we collect
Account information. Your name, email address, username, and login credentials.
Birth data. Birth date, birth time, and birth location, used to calculate charts. A name combined with an exact date, time, and place of birth identifies a specific person with a high degree of precision. We treat this information accordingly.
Personal context. The Services let you describe your circumstances so your horoscopes and readings reflect your actual life. You decide what to enter. This feature is optional and the Services work without it.
AI conversations. When you chat with our AI assistant about a chart, we store your messages, its responses, and the chart and context in scope for that conversation.
Other content you create. Saved charts, notes, preferences, and settings.
Messages to us. Support requests and feedback.
Technical information collected automatically. IP address, device type and operating system, app version, time zone, language and screen size, crash reports, and which features you use.
Sensitive information
What you write as personal context may include details about your health, relationships, sexuality, beliefs, or background. Privacy laws in California, the EU, the UK, and elsewhere give these categories extra protection.
We ask for your explicit consent before you save personal context, and we ask you to keep in mind:
Sensitive details are never required. Your readings will simply be more general without them.
Enter only what you are comfortable having us store.
You can view, edit, or delete your context at any time in Profile > Personilisation, or by emailing support@startek.world.
You can withdraw your consent at any time, which removes this information from the Services.
We use this information only to provide the features you asked for. We do not use it to infer characteristics about you.
Charts and context about other people
You can create charts and save context for other people — clients, partners, family, friends.
By doing so, you confirm that you have that person's permission, that you have told them their information is stored in Startek, that you have not entered sensitive details about them without their agreement, and that you have not entered information about anyone under 16 without a parent or guardian's consent. Please do not enter personal context about a child.
We treat their information the same way we treat yours. Anyone whose information is in the Services has the rights described below, whether or not they have an account. If they contact us, we will act on their request, including deleting their information, and we may need to tell them which account entered it.
If you use Startek for paying clients, please email support@startek.world before you begin. Different terms are likely to apply.
How we use information
To calculate and display your charts, generate readings personalized to the context you provide, operate the AI assistant, create and maintain your account, respond to support requests, send transactional messages such as password resets, keep the Services secure, investigate fraud and abuse, understand which features people use so we can improve them, and comply with the law.
With your permission we may also send newsletters and promotional email. You can unsubscribe from any of those messages or email support@startek.world. You will still receive service messages necessary to run your account.
How the AI assistant works
The AI assistant is powered by a third-party AI provider. When you send a message, that message is transmitted to the provider along with the chart data and personal context needed to answer it.
We will not use your personal context or your conversations to train artificial intelligence models without asking your permission first. If we ever want to, we will ask, and you will be free to say no and keep using the Services.
Astrological readings and AI responses are for reflection and entertainment. They are not medical, psychological, financial, or legal advice, and AI-generated content can be inaccurate. No decision with legal or similarly significant effects is made about you automatically.
If you are in crisis, please contact emergency services or a crisis line in your area. The assistant is not a substitute for professional help.
We do not sell your information
We do not sell your personal information, and we currently do not share it for targeted or cross-context behavioral advertising.
Who we share information with
Service providers who help us run the Services: hosting and databases, our AI provider, analytics, crash reporting, customer support tools, email delivery, and payment processing. They are contractually required to protect your information and to use it only to provide their service to us.
Our own staff, limited to what a person's role requires.
Legal and safety, where we believe disclosure is necessary to comply with the law or a lawful request, or to protect the rights, property, or safety of Startek, our users, or others.
A future owner, if Startek is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets. We will notify you before your information becomes subject to a different privacy policy.
Payment processors collect card details directly from you under their own policies. They do not share your full card number with us.
Your rights
You can ask us to:
Give you a copy of the information we hold about you
Correct anything inaccurate
Delete a chart, your personal context, your conversation history, or your entire account
Send you your information in a portable format
Limit how we use sensitive information
Stop processing, or withdraw a consent you gave earlier
Use the controls in Profile > Personalisation or email support@startek.world. We will respond within 30 days. We may ask you to verify your identity first so we don't disclose your information to the wrong person. We will never treat you differently for exercising a right.
If we decline a request, you can appeal by emailing support@startek.world with "Appeal" in the subject line. You can also raise a concern with your state attorney general or, if you are in the EEA or UK, your local data protection authority.
Children
The Services are not for children under 16, and we do not knowingly collect their information. If you believe a child has given us information, email support@startek.world and we will delete it.
Security and retention
We protect your information with encryption in transit and at rest, access controls limiting staff access to what their work requires, and regular backups. No system is perfectly secure.
If a security incident affects your information and creates a risk to you, we will notify you and the relevant authorities as the law requires.
We keep your information while your account is active. When you delete your account we remove your personal information within 30 days, except where the law requires us to keep it, such as billing records. Deleted information may remain in encrypted backups for a short period before being overwritten. Information that can no longer identify anyone may be kept indefinitely.
Your information may be stored on servers in the United States or other countries where we or our providers operate.
Changes
We may update this Policy. We will change the date at the top, and if a change materially affects how we handle your information, we will notify you by email or in the App before it takes effect.
Contact
Startek Limited
support@startek.world